Regal

Customer Experience Dive covers how a mortgage lender deployed voice AI agents — surfaced via a Regal news feed — to improve borrower experience, suggesting Regal's platform is being used in financial services lending contexts. This is a meaningful third-party customer/use-case signal for Regal's go-to-market in regulated verticals. The lender is not named in the headline, limiting the strength of the signal.

Regal.ai has introduced a proprietary voicemail detection model that cuts the volume of voicemails incorrectly routed to live agents by 45%. The improvement directly reduces wasted agent time and operational cost for contact centre customers, reinforcing Regal's differentiation in AI-native outbound calling.